EFFORTLESS RETURNS, SHOP WITH CONFIDENCE    
At Luxenook Private Limited (“we,” “our,” “us”), we are dedicated to providing our users (“you,” “your”) an exceptional shopping experience on fitvoguez. While we ensure that each product meets our high-quality standards, we recognize that occasionally a return may be necessary. Our return process is designed to be straightforward, making the process easy and convenient for you. If you receive an item that is damaged, defective, or incorrect, we are here to help resolve any issues swiftly. Simply contact our customer support team within 48 hours of receiving your order, and we will take care of the rest.  

RETURNING YOUR ORDER MADE SIMPLE    
Our customer support team is available to guide you through the return process, ensuring it’s as smooth as possible. Return requests must be initiated within the specified time frame to be eligible for returns. We provide clear, step-by-step instructions to help you complete the return efficiently. Once your returned item has been received, refunds or exchanges will be processed within 5-7 business days, with your satisfaction as our top priority.  

• Initiate Returns Promptly: Ensure your return request is made within the required time frame for eligibility.  
• Clear Instructions: We offer clear guidance on how to return your items for a hassle-free experience.  
• Processing Time: Refunds and exchanges are processed within 5-7 business days upon receipt of the item.  

NON-RETURNABLE ITEMS    
Certain products are not eligible for returns due to hygiene, customization, or other specific reasons. Intimate apparel, including underwear, socks, and swimwear, cannot be returned for health and safety concerns. Additionally, items marked as "final sale" or purchased at discounted prices cannot be returned. Custom or personalized items may only be returned if they arrive defective or damaged. Please review product descriptions carefully, as some items will be clearly indicated as non-returnable.  

SHIPPING RETURNS: IMPORTANT DETAILS    
To ensure your return is processed efficiently, we recommend using a reliable courier service to return the package safely. If the item is damaged or defective, we will provide detailed return instructions at no extra cost to you.  

• Incorrect Item Returns: We cover return shipping for errors on our part.  
• Change of Preference Returns: Customers are responsible for return shipping costs in this case.  
• Shipping Recommendations: Use a trustworthy courier service to ensure the safe return of your package.  

REFUND PROCESS: WHAT TO EXPECT    
Once we receive your returned item, it will be inspected, and your refund will be processed through your original payment method. We work efficiently to complete refunds within 5-7 business days, ensuring a prompt and reliable resolution. Once your refund is issued, you will receive a confirmation email to keep you informed. We strive to make the entire refund process as smooth and straightforward as possible, allowing you to shop with complete confidence.  

NEED ASSISTANCE? WE'RE HERE TO HELP   
If you have any questions about returns, refunds, or exchanges, our dedicated customer support team is always available to assist you. You can contact us at luxenookprivatelimited@gmail.com and we’ll respond to your inquiries promptly. We are committed to addressing any concerns you may have and ensuring your shopping experience remains positive and enjoyable. Your satisfaction is of the utmost importance to us, and we aim to provide exceptional service with every interaction. Thank you for choosing fitvoguez, where luxury and style meet convenience.